Overview
Rocket Burger & Subs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or place an order with us. By using our website or services, you agree to the practices described in this policy.
Information We Collect
When you place an order we collect your name, phone number, email address and order details. We use this information solely to process and confirm your order and to contact you regarding your order status. We do not collect payment card information directly — all card data is processed securely by Clover, our payment processor, and is never stored on our servers.
How We Use Your Information
We use the information we collect to process and fulfill your order, send you order confirmations and updates, respond to your questions or concerns, improve our website and services, and send occasional promotional communications if you have opted in. We do not sell, rent, or share your personal information with third parties for their own marketing purposes.
Text Message (SMS) Communications
If you opt in at checkout, we use your mobile phone number to send order-related text messages — such as a curbside check-in link when your order is ready. We use a third-party messaging provider to deliver these messages on our behalf. We do not sell your mobile phone number, and no mobile information — including your SMS opt-in or consent — is shared with any third parties or affiliates for their own marketing or promotional purposes. Opting in to texts is optional and is never a condition of placing an order. You can opt out at any time by replying STOP. See our Terms of Service for the full SMS program terms.
Payment Security
All payment transactions are processed through Clover, a PCI-DSS compliant payment processor. Your credit card information is encrypted and transmitted directly to Clover. We never see, store, or have access to your full card number, CVV, or expiration date. Clover's privacy policy governs the handling of your payment information.
Cookies and Tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience, remember your cart contents, and analyze website traffic. You can control cookie settings through your browser. Disabling cookies may affect certain features of our website such as the shopping cart.
Data Retention
We retain your order information for a reasonable period to fulfill legal, accounting, and business obligations. You may request deletion of your personal data at any time by contacting us at the information below. We will respond to deletion requests within 30 days.
Third Party Services
Our website may contain links to third party delivery platforms including Uber Eats, DoorDash and Grubhub. These platforms have their own privacy policies which govern how they handle your data. We are not responsible for the privacy practices of these third party services.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do we will update the date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information please contact us at:
Rocket Burger & Subs
12038 N 35th Ave Suite 2
Phoenix, AZ 85029
Phone: (602) 993-0834
Email: hello@rocketburgers.com